Frequently Asked Questions

Minimum stays vary by home and season — most are two to five nights, with longer minimums during holidays and peak weeks. Each home's listing shows the minimum-night requirement for your chosen dates.

Cancellation policies vary by home. The specific policy that applies to your reservation is shown during checkout and included in your booking confirmation. Reach out to our Guest Experience team at 407-307-2794 or stay@homesbyvillatel.com with any questions about your booking.

Payment schedules vary by home. The specific payment terms for your reservation are shown during checkout and included in your booking confirmation. Contact our Guest Experience team if you have questions before booking.

Many homes require a refundable security deposit or a damage-protection fee. If one applies to your reservation, the amount and terms are shown during checkout and in your booking confirmation.

The primary guest must be at least 25 years old, and we may request a government-issued photo ID to verify the reservation. Some homes may have additional requirements, which will be noted at booking.

Yes. Our homes are located across several Florida communities. If your group needs multiple homes close together, call our Reservations team at 407-307-2794 — they'll identify what's available and coordinate your booking to keep everyone together.

Any applicable cleaning fees, resort or community fees, and taxes are itemized during checkout before you confirm, and are included in your booking confirmation.

Check-in begins at 4:00 PM on your arrival day, and check-out is at 10:00 AM. To request an earlier check-in or later check-out, contact our Guest Experience team — availability depends on the home and the cleaning schedule.

You'll receive a check-in email before arrival with your door code and any gate or access details. Enter the code on the keypad and head inside.

Yes — our homes include Wi-Fi. Your network name and password are provided in your check-in email or on-site.

Parking details vary by home. Each listing notes the number of vehicles permitted and any driveway or overflow restrictions. Specific parking, gate-access, and parking-tag details are shared with your arrival instructions.

Some of our homes are pet-friendly. Filter by "pet-friendly" when you search to see which properties qualify. Pet fees and restrictions vary by home.

Our homes are non-smoking. Smoking inside a home may result in additional cleaning charges. Any designated outdoor smoking areas, where available, will be noted in your home's house rules.

Each bathroom includes a starter kit of travel-sized soap, shampoo, conditioner, body wash, lotion, and a roll of toilet paper. Your home also comes with a starter pantry kit — paper towels, garbage bags, dishwashing tabs, dish soap, a laundry-detergent tab, and a supply of coffee and tea. Starter kits are refilled only with the purchase of a daily or mid-stay clean.

Yes. Concierge services are available on request, including grocery and pantry stocking before arrival, a private chef, daily or mid-stay housekeeping, crib and baby gear, airport transfers, and welcome provisions. Add them at booking or anytime during your stay.

Many of our homes feature a private pool, and some include a spa — each listing shows whether a home has a private pool and/or spa. Where a home offers pool and spa heat, it's available as a daily add-on; once heating begins, pools typically reach 82–86°F and spas up to 102°F, and it can take up to 24 hours to fully heat, so we recommend reserving heat in advance. At homes where the spa shares the pool's heating system, the spa will be warm only when pool heat is on, and these spas are not stand-alone hot tubs and will not reach hot-tub temperatures on their own.

Many of our homes with private pools are equipped with a child-safety gate or barrier between the lanai and the pool area — check your home's listing or ask our team for details. Children should always be supervised around water.

During winter cold fronts (temperatures below about 60°F), pool-heating equipment may temporarily stop functioning. This is not a mechanical failure, and refunds for pool heat are not issued in these conditions.

Our Guest Experience team is available 24/7, 365 days a year. Reach us by phone at 407-307-2794 or by email at stay@homesbyvillatel.com.

Contact our Guest Experience team right away at 407-307-2794 or stay@homesbyvillatel.com. We'll coordinate maintenance or a service visit as quickly as possible.

Before you go, please close all windows, lock all doors, turn off lights and fans, and set thermostats to 72°F or higher. Any home-specific departure steps will be included in your check-in instructions, and you're welcome to leave behind any unopened food and drink items.