How will I know how to get into my unit?

You'll receive a check-in email on the day of or before arrival with your door code. Simply enter it on the electronic keypad and head inside!

Are Villatel's accommodations pet-friendly?

Outside of service animals, pets are not permitted inside most Villatel accommodations. However, select units in select communities are dog-friendly! Additional fees apply. Please inquire with the Guest Services team for more information on our dog-friendly units:407-307-2794 or stay@villatel.com.

What time do I need to check in and check out?

On the day of arrival, check-in begins at 4PM. Check-out is at 10AM.

Who can I contact during my stay for assistance or service add-ons?

Our Guest Services team is at your service every day from 7:30AM - 10:30PM. Get in touch by phone or email and we'd be happy to help! 407-307-2794 or stay@villatel.com.

Will toiletries and pantry basics be stocked when I arrive?

Each bathroom features a starter kit of travel-sized soap, shampoo, conditioner, body wash, lotion, and a roll of toilet paper. Your home will also come equipped with a starter pantry kit, comprised of paper towel, garbage bags, dishwashing tabs, dish soap, a tide single load, and a stock of coffee/tea bags. Starter kits are only refilled with a purchase of our daily or mid-stay cleans.

Are cleaning services available?

Yes! You can add daily or mid-stay cleans to your reservation for an added fee. Get in touch to inquire about pricing and availability:407-307-2794 or stay@villatel.com.

Does the pool have a child safety gate?

Yes, all of our pools are equipped with a child-friendly safety gate between the lanai and the pool area.

Are the pools in the homes heated?

Pool & spa heat is available for a daily add-on fee that varies depending on the pool's size. Once heated, pool temperatures are set to reach 82-86 degrees Fahrenheit; spas are set to reach 102 degrees Fahrenheit. Depending on the weather, it can take up to 24 hours to heat the pool, so it is recommended that you reserve pool heat in advance of your stay if you’d like to add this service.

Will the spas be hot without pool heat?

No, pool heat distributes heat to both the pool and the spa simultaneously; the spa will not be warm if pool heat isn’t turned on. Turn the manual timer on the lanai wall to turn on the spa jets and heat the spa up to 102 degrees Fahrenheit. When the jets are on, the heat will be directed toward the spa and away from the pool. Note that the spas are not “hot tubs”; they will not reach temperatures usually associated with hot tubs and cannot be heated on their own, separate from the pool.

Will the pool stay heated in colder weather?

‘Cold fronts’ in the winter months (i.e. temps below 60 degrees) can cause the pool equipment to stop functioning; this does not constitute mechanical failure and refunds for pool heat will not be issued.

Does every home have a spa?

Most 6+ bedroom units feature a spa, but we recommend that you check the listing details of your specific unit or reach out to our Guest Services team to confirm.

What are the rules for departure?

Before you check out of your rental home, we kindly ask that you close all windows and lock all doors. Brownie points if you can help us out by turning off lights and fans, and leave the thermostats at 72+ degrees. You are welcome to leave behind unopened food and drink items; our housekeeping staff will deliver these to local churches/charities.

Where can I find information on travel insurance?

You can find information about travel insurance here:https://villatel.com/travel-insurance teste

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Our Destinations

The Village, Homes by Villatel
The Village, Homes by Villatel

Experience the ultimate in luxury and entertainment at this spectacular vacation community nestled in a gated enclave. Take your pick from 71 neighboring designer homes packed with custom amenities and entertainment—just ~20 minutes from Disney, and in close proximity to top golf courses and sports complexes.
- 6, 11, & 12-bedroom homes
- In-house bowling, sports simulators, fitness rooms, & more
- 15,000-square-foot on-site Event & Conference Center (available for rent exclusively for guests)
- Access to Solterra amenities down the road: grand pool, lazy river, slide, and dining
Harbor Island Beach Club
Harbor Island Beach Club

Located just steps from Melbourne Beach, Florida, discover our grand, spacious vacation homes and exclusive amenities–just a short drive from the Space Coast’s top attractions and the hustle of Orlando. It’s the ultimate beach retreat, and a total treat for big groups looking to get more for less.
- 3-bedroom condos & 4, 5, 6, & 8-bedroom homes
- In-house casinos, karaoke rooms, game rooms, theaters, and more
- Access to grand pool & beach rentals
- On-site fitness activities, events, and leisure activities
Solara
Solara

Tucked inside a charming community, discover 20 fabulous properties for group retreats of all kinds—featuring sleek decor and designer furnishings, coupled with over-the-top in-house and community amenities. Plus, they're just a stone’s throw from the Disney parks, Orlando’s top golf courses, and soccer, lacrosse and football complexes.
- 8-9-bedroom homes
- Spacious living/ dining rooms & modern kitchens for big groups
- Charming & cozy specialty rooms: home theaters, arcades, game lofts, jungle gyms, and more
- Access to the waterpark and surf simulator, wet and dry playgrounds, clubhouse, and fitness center
Solterra
Solterra

Enter an enchanting gated vacation community, featuring a grand pool, lazy river, water slide, stunning scenic grounds, and four fabulous acres of recreational space–all just a few miles from Disney, myriad top golf courses, and sports attractions.
- 10-bedroom homes
- Luxe, open-plan living & dining space for big groups
- Incredible in-house arcades, movie theater, social spaces, and themed rooms
- Access to community pool, lazy river, water slide & on-site dining

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Our Destinations

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