Are the private pools heated?

Pool & spa heat is available for a daily add-on fee. Once heated, pool temperatures are set to reach 82-86 degrees Fahrenheit; spas are set to reach 102 degrees Fahrenheit. Depending on the weather, it can take up to 24 hours to heat the pool, so it is recommended that you reserve pool heat in advance of your stay if you’d like to add this service.

Will the spas be hot without pool heat?

No, pool heat distributes heat to both the pool and the spa simultaneously; the spa will not be warm if pool heat isn’t turned on. Turn the manual timer on the lanai wall to turn on the spa jets and heat the spa up to 102 degrees Fahrenheit. When the jets are on, the heat will be directed toward the spa and away from the pool. Note that the spas are not “hot tubs”; they will not reach temperatures usually associated with hot tubs and cannot be heated on their own, separate from the pool.

Will the pool stay heated in colder weather?

‘Cold fronts’ in the winter months (i.e. temps below 60 degrees) can cause the pool equipment to stop functioning; this does not constitute mechanical failure and refunds for pool heat will not be issued.

Does every home have a spa?

Yes, every pool at The Village features a spa.

Does the pool have a child safety gate?

Yes, all of our pools are equipped with a child-friendly safety gate between the lanai and the pool area.

What's the best way to get around once I arrive?

To make sure you have the smoothest trip possible, we recommend renting a car after you arrive from any of the major car rental companies. It’s the quickest and easiest way to get to all of your Orlando vacation destinations, as well as shopping and restaurants. And the rental companies are located right inside the airport, so you don’t have to waste a minute on a shuttle.

How many parking spaces are included with each reservation?

Up to 5 cars are permitted per reservation.

If you’ve reserved a 6-bedroom home, you can park 2-3 standard size cars in the driveway. 11- and 12- bedroom units fit up to 5 standard size cars in the driveway. If extra parking is needed, there are designated street parking spots throughout Solterra (marked by white lines). These overflow spots are not located within The Village neighborhood; they are ~.5 - 1 mile away. Cars parked on the grass or blocking a driveway/sidewalk will be towed. Every car MUST obtain a parking pass upon entry into the community from the front gate and always display it on their dashboard. RVs, large vans, tractors, and buses are not permitted.

How do I dispose of trash during my stay?

Please place bagged trash in the bin outside your home for collection. Pick-up begins as early as 6am, so please plan accordingly for same-day pick-ups. Loose trash will not be picked up; please ensure all trash is bagged and properly tied up.

When is payment due for my reservation?

Payment depends on the rate you select. For our Standard Rate, a 20% non-refundable deposit is required at the time of booking to secure your stay. This deposit includes the base rate and all applicable fees, and your reservation is not confirmed until it is received. The remaining balance is due 60 days before arrival, and unpaid balances past this date will result in cancellation. Reservations made within 60 days of check-in require full payment at the time of booking. For our Advance Purchase Rate, full prepayment is required at the time of booking. A non-refundable Property Protection Fee is also required and may cover accidental damages reported before checkout, at our discretion. In some cases, we may also place a security deposit hold, which will be released or refunded within two weeks of departure, pending a satisfactory inspection.

What if I need to cancel my reservation?

All cancellation requests must be submitted in writing by emailing stay@villatel.com. For our Standard Rate, you may modify your reservation once up to 60 days before arrival, subject to availability and current rates at the time of the change. Changes cannot be made within 60 days of arrival. If you cancel 60 or more days prior to arrival, your deposit will be retained. If you cancel within 60 days of arrival, the reservation is non-refundable and the full balance will be due. For our Advance Purchase Rate, reservations are non-refundable and cannot be modified after booking. We encourage guests to secure travel insurance to protect against unexpected cancellations. If you booked through a third-party platform, please note that stricter cancellation terms may apply.

What time is check-in and check-out?

Check-in is from 4:00 pm on the day of arrival; check-out is by 10:00 am on the day of departure. Final instructions, including directions and your door code, will be sent about 4 days before arrival. Failure to depart on time will result in an immediate charge of a daily rate equal to two times the highest published rate for the property, plus any additional costs or damages incurred. Note: Guests may need to provide a government-issued ID for verification, especially if booking within 14 days of arrival. The credit card on file must match the name on the reservation. Reservations may be canceled if there is reason to suspect fraud or if ID verification is refused. The minimum age to book a stay with Homes by Villatel is 21; bookings made by anyone younger are void.